**SYLENTHIVAR Money Back Guarantee Policy**

Welcome to SYLENTHIVAR’s Money Back Guarantee Policy. We understand that occasionally you may need to return a product, and we are committed to ensuring your satisfaction. Below are the terms and conditions regarding our money-back policy. 

**Eligibility for Refund:**

1. **Time Frame:** Refund requests must be submitted within 30 days of the purchase date. 
2. **Condition of Products:** Products must be returned in their original state, with no signs of wear or damage. All original packaging, accessories, and documentation must be included.
3. **Proof of Purchase:** A valid receipt or proof of purchase is required for all return requests.

**Non-Refundable Items:**

- Gift cards
- Downloadable software products
- Customized or personalized items

**Procedure for Refund:**

1. **Initiate Return:** Contact our customer service team via email at support@sylenthivar.com or call us at 1-800-555-0199 to initiate a return. Provide your order number and reason for the return.
2. **Return Authorization:** Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on where to send your return.
3. **Shipping:** Return the product using a trackable shipping method. SYLENTHIVAR is not responsible for items lost during return shipping. Customers are responsible for return shipping costs unless the return is due to a SYLENTHIVAR error.
4. **Processing Refunds:** Upon receipt and inspection of the returned item, we will notify you via email regarding the status of your refund. Approved refunds will be processed within 7-10 business days using the original method of payment.

**Partial Refunds (if applicable):**

- Items not returned in their original condition are subject to a partial refund at the discretion of SYLENTHIVAR.
- Items returned after the 30-day period are not eligible for full refund but may qualify for store credit.

**Exchanges:**

If you wish to exchange a product for a different size or color, please follow the return procedure for the item you wish to exchange and place a new order for the desired item. 

**Contact Us:**

For any questions or concerns regarding our Money Back Guarantee Policy, please do not hesitate to contact us. Our dedicated customer support team is available to assist you with any inquiries.

SYLENTHIVAR is committed to providing you with quality products and exceptional service. We appreciate your business and are here to ensure your shopping experience meets your expectations.